ARRIVAL & DEPARTURE
You may access the property from 15.00 on the scheduled day of arrival. We request notification if you are likely to arrive after 18:30 or should traffic be causing a delay to your journey please. Cottages are to be vacated by 10.00 am on your day of departure. You and your fellow guests are requested to vacate the cottages promptly on departure day. We need this time to ensure that cottages are fully prepared for the following guests.
YOUR USE OF THE PROPERTIES
The cottages are for holiday use only and must not be used for any other purpose. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
On departure, you are requested to leave the accommodation as you found it, in a clean and tidy condition. This includes washing up, removing rubbish from the cottages and putting in outside bins, ensuring ovens and barbeques are clean and free from grease.
NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the website occupy the property.
CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
Home Farm, its employees, and representatives shall not be liable to you or your party for loss or damage to property. Nor shall liability be accepted by us for accident or injury to guests, either within the property or outside, howsoever arising. You must take all necessary steps to safeguard yourselves and your property.
CARE OF THE PROPERTY and KEY & CONDITION DEPOSIT
You are responsible for the property and are expected to take care of all furniture, fittings, fixtures, art work and effects, outside and in. You are responsible for taking care of the property and are expected to leave the cottage clean and tidy and in the same condition as at the beginning of your stay. Should the cottage take longer to clean after your departure than the allocated time we may request a contribution.
You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of the properties.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand (although we would not charge you for the odd glass or plate). If anything is not working please let us know straight away if possible.
RIGHT OF ENTRY
We shall be allowed reasonable right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will normally let you know beforehand if at all possible.
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are normally on site (or can be contacted on 01934 843333), and will do our best to resolve any problem. This is easier to do before you leave.
We only allow dogs, and only when have they been notified during the booking process. (Maximum two dogs per cottage). In order to maintain the cottages for everyone to enjoy, it is necessary that guests bringing dog(s) agree to abide by the dog rules below. We reserve the right to refuse admittance if these conditions are not observed.
Well behaved dogs are welcome by prior arrangement. We are dog-friendly, but we do not allow excessively barky dogs nor dogs that require muzzles as it’s not fair on us or other dog owners, or the other families here.
Dog owners should ensure that dogs are kept under control and be diligent in picking-up after them. We are dog lovers – we want to stay dog lovers! Our Information Book in each cottage will advise where there are great dog-friendly pubs and walks around us – many from our doorstep in the Mendip Hills (and designated Area Of Outstanding Natural Beauty), and across Loxton valley. There are also nearby woodlands and beaches. There are apps on the web/mobiles that can advise you of beaches that allow dogs all year round.
Each cottage that allows dogs (Scrumpy, Frys Barn, Hayloft and Granary), has its own fenced garden area. There will be other guests, possibly with other dogs, so you must keep your dog(s) on a lead when outside your cottage garden and respect the fact that some families/children may not be confident with dogs. We have two fields and dogs can be let loose in here.
Dogs are not allowed in the bedrooms but may be allowed on the furniture provided that you use the throws provided and keep the dog from contact with the soft furnishings. We can provide stair gates which may help control where the dog(s) can wander in the cottages.
If you are part of a group booking, and your party has taken two or more cottages the dog(s) must remain in the cottage that the dog(s) were booked into. If they are going to enter the other cottages the dog fee per cottage must be paid in addition as each cottage will need additional cleaning. Dogs are not permitted in Bakehouse Cottage.
Please do not leave your dog(s) alone in the cottage.
There are hose points around the site for muddy paws – please feel free to use them. We can provide dog towels if requested.
Please do poop patrols in your enclosed garden and pick up straight away when using other areas of Home Farm.
Wi-Fi is provided free for guest’s reasonable use. It is rural broadband and has limitations (but is normally reliable). The guest agrees to reasonable and lawful usage of this service. (Its fine for routine surfing and email).